Frequently Asked Questions

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Our  imitation jewelry is crafted from brass, copper, or alloy and coated with a 3-micron   layer of gold, rhodium, or 18K rose gold. The polish is designed to be   long-lasting. Please avoid contact with alcohol-based substances such  as  perfume, and always store your jewelry in a plastic box for optimal   care.

We offer sterling silver 925  jewelry adorned with AAA+ graded premium  quality zircon stones. Our  products are known for their long-lasting  brilliance and are also  tarnish-resistant. 

We accept all major credit cards including Visa, Master cards, American Express, and Discover. We also accept PayPal. 

Thank  you for shopping with Jewels of Harmony! We want to ensure a smooth and  enjoyable shopping experience for you. Please review our shipping  policy below:

Processing Time:

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving payment.

Shipping Rates:

We offer a flat-rate shipping fee of $4.99 for all domestic orders.

International shipping rates vary based on the destination and will be calculated at checkout.

Shipping Methods:

Domestic orders are shipped via USPS with tracking information provided. 

International orders are shipped via UPS with tracking information available whenever possible.

Estimated Delivery Time:

Domestic: 5-7 business days

International: 7-12 business days (varies by destination)

Note:  Delivery times are estimated and may be subject to delays, especially  during peak seasons or due to customs processing for international  orders.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information.

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Damaged Items:

We  are not liable for any items lost or damaged during shipping. If you  encounter any issues, please contact the shipping carrier directly.

Address Accuracy:

Please ensure your shipping address is accurate. We are not responsible for items shipped to an incorrect or outdated address.

If you have any questions about our shipping policy, please contact us at contact@jewelsofharmony.com

Thank you for choosing Jewels of Harmony!

Thank  you for shopping at Jewels of Harmony. We want to ensure your  satisfaction with every purchase. Please read our return policy below:

7-Days Return Period:

You have 7 days from the date of delivery to initiate a return.

Eligibility Criteria:

To be eligible for a return, your item must be unused and in the same condition that you received it. All the tags must be in-tact.

Initiating a Return:

To initiate a return, please contact our customer service team at contact@jewelsofharmony.com to receive a return authorization. 

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

Refund Process:

Once  your return is received and inspected, we will notify you of the  approval or rejection of your refund. If approved, your refund will be  processed, and a credit will automatically be applied to your original  method of payment.

Exchanges:

If you need to exchange an item, please contact our customer service team. Exchanges are subject to availability.

Damaged or Defective Items:

In  the rare event that your item arrives damaged or defective, please  contact us immediately. We will arrange for a replacement or issue a  refund.

Contact Us:

If you have any questions about our return policy, please contact our customer service team at contact@jewelsofharmony.com

We are committed to making your shopping experience with us enjoyable.

Thank you for choosing Jewels of Harmony!

Caring for and cleaning your jewelry properly helps maintain its appearance and longevity. Here are some general tips:

• Avoid Harsh Chemicals: Keep your jewelry away from harsh chemicals, including perfumes,  lotions, and cleaning products, as they can damage metals and gemstones.
• Remove Jewelry During Activities: Take off your jewelry before engaging in activities that may expose it  to potential damage, such as exercising, swimming, or doing household  chores.
• Store Properly: Store each piece of jewelry separately to prevent scratching. Use a jewelry box or pouch.

Gemstone-Specific Care:
 

• Diamonds: Soak diamonds in a mixture of mild detergent and warm water, then gently scrub with a soft brush.
• Pearls: Wipe pearls with a soft cloth after wearing to remove oils. Avoid exposing them to water or harsh chemicals.
• Gemstones: Check if specific care is needed for your gemstones, as some may require extra caution.

At Jewels of Harmony, we take the security of  your payment  information seriously. Here's how we prioritize the  protection of your  data: 

Secure Transactions:

• All transactions on our website are conducted through secure and encrypted channels to safeguard your payment details.

Payment Gateways:

• We use reputable and secure payment gateways to process your  payments. These gateways comply with industry standards and employ  advanced encryption technology.

No Storage of Payment Information:

• Jewels of Harmony does not store your payment information on our  servers. Once your transaction is complete, your payment details are not  retained.

Secure Checkout:

• Our checkout process is designed to provide a secure environment, protecting your data throughout the payment process.

Email Communication:

• We will never request sensitive information such as credit card  details or passwords via email. Please be cautious of phishing attempts  and only enter your information on our secure website.

At  Jewels of Harmony, we are committed to providing you with a safe and  secure shopping experience. If you have any concerns or questions  regarding payment security, please contact our customer service team at contact@jewelsofharmony.com

Thank you for trusting us with your purchase.